Returns and Exchanges
We want you to be 100% satisfied with your Solvie purchase. Items in new condition (unused) can be returned within 21 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at email@example.com and we will do what we can to fix the issue.
To return an item please follow the steps below:
- Send an E-mail with a photo of the item and state the issue.
- Mail your return to:
11214 E Dr Martin Luther King Jr Blvd. Box 116
Seffner, FL 33584
- Include a note with the item
- Once your return is received, your refund will be issued within 3 days.
For additional questions email us at firstname.lastname@example.org. Please be sure to include the order # in the email.
***Due to the nature of the products, we are not able to offer exchanges.***
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.